Alterations and refunds
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Alterations and refunds

We are confident that your bespoke garment will fit you perfectly and in case there are any changes to be made, you will have a punctual and attentive after-sales service that will guarantee you the ideal fit.

Any report (fit defects, imperfections or other) must reach our customer service within 30 days of receipt of the garment or from the day the order is ready for collection at our store. If the report is made after 30 days, any interventions will be charged to the customer.

Tailoring Changes

If you feel that your boss needs small adjustments *, you can come directly to the Fimelato Stores, or you can contact your travel tailor. We will refund you the total amount spent on the modification (up to 75 €) or double in the form of a voucher to use for your next purchases.

* Adjustments that do not involve interventions exceeding those provided for in the Tailoring Changes Form.

To change the garment you will need to:

  1. Contact a craftsman of your choice or go to one of our stores (in the country where we sent you the garment), by appointment.

  2. Print the specific repair form and give it to the tailor. The changes, appropriately reported on the form, will be updated on your Fimelato profile for your future orders.

  3. Send the form and a scan or a photo of the receipt to servizioclienti@Fimelato.it.

  4. Fimelato will offer you a voucher of 200% of the value spent on tailoring to use on our site for your next purchases. Alternatively, you can request a refund of the tailoring costs.

Send us the refund request within 30 days of receiving the garment or from the day the order is ready for collection at our store.

You will be refunded within 7 working days of receipt of the request with the same payment method used at the time of purchase if possible (Credit Card on the website, PayPal). For payments made by bank transfer or POS, we will ask you to add the bank details in the refund request.

Refunds are limited to the following limits:

  • € 75 / CHF 75 / $ 100 / £ 60 for each suit
  • € 50 / CHF 50 / $ 65 / £ 40 for each jacket
  • € 35 / CHF 35 / $ 45 / £ 30 for each pant
  • € 35 / CHF 35 / $ 45 / £ 30 for each vest
  • € 35 / CHF 35 / $ 45 / £ 30 for each shirt
  • € 35 / CHF 35 / $ 45 / £ 30 for each polo shirt
  • € 75 / CHF 75 / $ 100

For changes made at our Stores: once the changes have been made to the garment, the customer will have 14 days (starting from the date of receipt of the garment at home or from the date communicated for collection in the Store) to request a further sartorial intervention. After 14 days, any further changes will be charged to the customer and it will no longer be possible to be reimbursed. You will be able to use the tailoring service only at the shops in the country where we have shipped your order.

Free repackaging

If your tailor does not deem it possible to make changes to your garment, and these changes are also greater than those provided for in the Tailoring Modification Form, Fimelato will repackage it from scratch.

Our goal is to give you the perfect fit, so if your tailor feels that it is not possible to improve the fit of your garment with small adjustments, we offer you the option of a free repackaging.

To guarantee you the best possible result for your new garment, we ask you to:

  1. Send us at least three photos (front, back and side) showing the inaccuracy in terms of fit.

  2. Tell us precisely which changes in cm / inches will be made to the garment. You can use the repair form as a guide.

  3. Wait for the instructions from our customer service for the collection of the garment which must be repackaged.

Conditions for refurbishment

  • The repackaging request must be submitted within 30 days of order shipment.

  • Fimelato reserves the right to refuse the makeover of the garment in the event that the necessary changes can be made by a local tailor.

  • The repackaging is aimed at achieving a perfect fit, consequently, the customizations chosen by the user cannot be changed under any circumstances.

  • The cost of shipping the item to be returned - pending the makeover - is free for customers within the Euro zone. Outside the Euro zone, the return shipment is charged to the customer.

  • In the event that the fabric for the makeover is out of stock, you will be asked to indicate an alternative fabric of the same price range.

  • The repackaging of the garment is valid only for the first garment made of each type. We do not carry out repackaging of garments subsequent to those already purchased previously, unless they show evident manufacturing defects or different sizes from the first garment made. (eg: In the event that the customer, after purchasing a first shirt, decides to buy another, Fimelato will not accept the possibility of repackaging this second order)

Returns and withdrawals

If you are not completely satisfied with your order, you can request a full refund by following our return policy. Find out more. [link withdrawal page]

We ask you to do the following to get a full refund.

  1. Download the return approval form to request a refund, and send it to: servizioclienti@fimelato.it attaching 3 photos of the garment worn (front, back, side) so that the defect or the reason why you want to return the garment is visible.

  2. The complaint will be viewed by our Style Advisors, who will notify you of any approval.

  3. The item to be returned must be boxed in the original packaging and sent at your own expense, together with the return approval form, with a traceable shipping method.

  4. We ask you to include the order receipt or confirmation email inside the package.

  5. For international returns, we ask you to indicate the content as 'Return' by declaring the value of 1 EUR in order to make customs checks easier. All shipping costs and any customs checks will be charged to the customer.

Shipping address: Fimelato S.r.l., Via della Valverde 59, 37122 Verona VR, ITALY

Conditions for the return

To ensure a high level of service, Fimelato S.r.l. provides for the withdrawal of the contract, if the packaged garment presents: structural imperfections, wearability problems or impossibility of modifications * Fimelato S.r.l. provides for the reimbursement of the amount paid following the fulfillment of the conditions listed below.

  • The intention to withdraw must be communicated within 30 days of shipment of the order.

  • Fimelato S.r.l. will only accept unused or damaged garments. Fimelato reserves the right to refuse reimbursement in the event that the garment shows evident signs of use or is damaged. Fimelato will not accept items that have been modified in any way.

  • Any shipment that does not comply with the previous conditions will be returned to the sender without issuing any refund.

  • All refunds will be made with the payment method used originally. Purchases made by credit card will be refunded to the card used to make the purchase. Coupons or Discount Coupons used to purchase the garment will be refunded with new Coupons or Discount Coupons to be used for further purchases.

  • In the case of promotions involving the purchase of multiple products together, the customer must return all items purchased to receive a full refund. Any stored items will be charged at full market value.

  • You will be refunded within 7 working days of our receipt of the garment with the same payment method used at the time of purchase if possible (Credit Card on the website, PayPal). Otherwise, you will need to communicate the bank details on which you wish to receive the refund in the Return Form.

  • If you have purchased through Bitcoin, at the time of the refund request you will need to communicate the bank details on which you wish to receive the refund. The refund will be credited in the currency associated with the country of dispatch and at the exchange rate of the original payment.

  • The return of the garment is valid only for the first garment made of each type. Returns of garments subsequent to those already purchased previously are not accepted, unless they have obvious manufacturing defects or measures different from the first garment made.

* By "structural imperfections" we mean all characteristics other than those provided for in the order, or production defects that highlight differences with the common tailoring canons (buttons that are not remote, non-compliant buttonholes, incorrect cuts, etc.). By "impossibility of modifications" we mean all interventions higher than those listed in the Tailoring changes form. However, since these are garments made not industrially, the maximum values ??listed on the Tailoring Modification Form may be subject to a tolerance of 2 cm.